Shipping In The U.S.

All orders placed will normally ship either the same day or the next business day, regardless of the shipping method, from our warehouse in Georgia. Orders placed on weekends or on a Holiday will ship within two business days. Orders shipping ‘ground’ to the East Coast will normally arrive in 3-5 business days. Orders shipping to the West Coast will normally arrive in 7-10 business days.

Oliver & Rain utilizes FedEx SmartPost for ground deliveries. Fed Ex Smartpost is a hybrid shipping service in which FedEx picks up packages from our warehouse and then hands the package off to the U.S. Postal Service (USPS) for the final delivery to our customer.

Express delivery is available in two options:

  • If you select 2 to 3 day delivery, we utilize Fedex 2 day service. We charge $15.00 for this service.
  • If you select next day delivery, we utilize Fedex Priority overnight service. We charge $25.00 for this service.

Note: We offer free ground shipping on all consumer orders over $75 shipping to the continental United States.

We ship to residential and business addresses only.

Returns

We hope you love everything you order, but in case you don’t, you may return any product purchased on oliverandrain.com within 30 days from the date of shipment for a full refund. The returns must be in original packaging, unused (unworn, unwashed, un-altered). Original shipping charges are non-refundable. Along with the returned item(s), include your name, email address and order number.

We do not accept returns for items not purchased on oliverandrain.com. If you purchased an Oliver and Rain item from anywhere other than oliverandrain.com, please reference the return policy of the company you purchased it from.

Please send all returns to the following address:

Oliver & Rain/Kanopy Brands
Attn: Customer Service
6600 Bay Circle
Norcross, GA 30071

Customers are responsible for return shipping charges.

Returns are processed within 2 – 3 business day of receipt and refunds issued to your original method of payment.

After 30 days from the date of shipment, we’ll gladly consider any items for return that are defective due to a manufacturing defect.

Exchanges

To serve you most efficiently, we do not offer merchandise exchanges. To ensure you get the product you need, simply place a new order. As soon as we receive your return, we’ll refund your original method of payment.

Contact Us
If you have any questions about these Terms, please contact us.
oliverandrain.com
165 Ottley Dr. NE
Atlanta, GA 30324
United States
customerservice@kanopybaby.com
404-567-5019